Damaged products or parcels
If any damage to your parcel/package when receiving it, this MUST be noted on the delivery note (where you sign for your package). Please document all damages, including the outside packaging and include them in an email to us. Without images of both product and packaging, we will not be able to assist you in the recovery. Take note DHL or other carriers don’t insure the art work just the payment of the transit costs when the damage occurs in transit.
Please contact us before returning any items.
Any returns must be made no later than 2 weeks from the time of receiving the products, in accordance with EU regulations.
Products are to be returned in original condition if possible in original packaging, or in as equally secured repackaging.
The cost of returning the item is to be paid by the buyer.
When return goods are received in accordance to the above criteria, we will discuss together the possibilities for repair.
We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria.
Please quote your order number on all correspondence.
Please note: Our shipping partners will attempt several deliveries, but if your order is returned to us through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
If you refuse to accept the delivery, the package will be returned to us. If you wish a refund, you will still need to notify us. In this case, shipping costs or other fees will not be returned.
When confirming your purchase you are entering into a binding agreement for your purchase. If you wish to change or cancel your order you must contact us as soon as possible. If your order has not been shipped, we will cancel it for you. Shipping costs or other fees will not be returned.